These Terms and Conditions constitute the entire agreement between you, the customer, and The Craft Gallery (“us”, “we”, “our”).  If you visit or shop at TheCraftGallery.co.za, or if you create hyperlinks to TheCraftgallery.co.za , you accept and agree to comply with the most recent version of this agreement in its entirety.  When placing an order, the agreement in force at the time of your placing the order will apply to that order and its related transactions.  Any hypertext links from this agreement to text elsewhere on this site shall be deemed to form part of this agreement.

We reserve the right to amend this agreement or any parts thereof at any time and without notice. Amendments to this agreement take effect 24 hours after the agreement has been amended on our web site, and your continued use of the site implies your acceptance of the agreement as amended.

Contacting The Craft Gallery

Please contact us at Craftgallery@mweb.co.za or +27 43 748 2419.  We will always try to be as helpful as we can and solve any problems promptly.

No hidden fees or buying obligations

There are no fees for registering, or for having an account, with The Craft Gallery.  There are no buying obligations – you order what you want, when you want to.

No unsolicited emails

You do not have to agree to sign up for our mailing list.  You can opt-out of our mailing list, at any stage, on the website or by contacting us directly.

Privacy Policy

The private information needed for executing your orders or for receiving the newsletter, namely your personal information and credit card details, delivery address and telephone numbers will be kept in the strictest confidence and will not be sold or made known to third parties. Only the necessary information, that is the delivery address and contact phone number will be made known to third parties delivering your order.

Returns Policy

Most items purchased at The Craft Gallery can be returned to us for a full refund.  Non-returnable items are clearly shown as “Non-Returnable” on the “Delivery” page displayed during the checkout process.  Please contact us at Craftgallery@mweb.co.za if you are unsure if an item is returnable.  We must be advised within 7 working days of your intention to return items and items must be dispatched to The Craft Gallery immediately. The original delivery charge will not be refunded and the cost for returning the parcel is at your expense. Please include your order or invoice number in the box of the return so that your refund can be processed.

We will not be able to accept the return of an item in the following situations:

  • If we receive a returned item later than three weeks after the date of dispatch
  • If the item is not in mint condition
  • If it is a non-returnable item
  • If the item is not in its original packaging

In any of these cases we will not be able to process a refund and you will be liable for the costs of re-delivering the item to you. It is your responsibility to package the item securely to ensure that it does not get damaged in transit.

Damaged / faulty or incorrect items

We will either replace the item or refund you for any item that you receive that is damaged, faulty or where it does not match the description advertised on the website.  We will usually need you to return the item to us at no additional cost to yourself.

Please contact us at Craftgallery@mweb.co.za  within 24 hours from the date of receipt where the item is faulty, visibly damaged or not what you ordered.


The prices displayed are inclusive of 15% VAT, but exclude delivery costs.

Though we endeavour to ensure that the prices displayed on the website are accurate, we offer a large number of products for sale at any time and it is difficult for us to monitor the prices of all individual products manually. We go to reasonable lengths to ensure that the prices we display are accurate but it is possible that erroneous prices may be displayed from time to time. In such cases, we shall not be obliged to sell the product at the erroneous price, and will correct erroneous prices as soon as we become aware of them.

As part of our service, we source products from all over the world and the prices we display for products on our website will fluctuate with exchange rates. Displaying a price on the website does not constitute any undertaking by us to maintain that price for any length of time. We will always endeavour to complete your order at the price quoted at the time that the order was placed, but in cases of erroneous pricing or where our suppliers deplete their reserves of specially priced stock, we may cancel all or a portion of your order and fully refund any advance payments that you have made toward the affected products.


Please see separate page under Shopping Guide

Delivery and shipping

The Craft Gallery offers courier delivery on checkout. This is our delivery choice due to the unpredictability of the postal service.

You need to ensure that you provide us with a valid delivery address and choose the correct delivery address and delivery method during the checkout process.

Please contact us if you do not receive your parcel within the estimated delivery time provided and we will be happy to assist in locating it.

We always take responsibility up to the point of delivery, i.e. if your parcel goes missing or the contents are damaged, we will replace the affected items at no cost to you.

You accept that in order for us to prove delivery of an order, or part thereof, we do not have to prove that you personally received the goods, but that any person at the delivery address specified on your order signed for the delivery.

In the case of depot collections, we need to prove that somebody, not necessarily you, collected the delivery from the depot. Unfortunately, proof-of-delivery records cannot be retained indefinitely and if a delivery has been dispatched by us and not reported missing by you within six months of us having dispatched it, the package will be deemed to have been delivered without us having to provide proof of delivery.

Should a delivery be returned to us as undeliverable, we will let you know and request that you to make arrangements to either have the parcel collected from us or re-delivered to you. You authorise us to dispose of, or donate, the contents of parcels not collected within six months of such request being made.

Should you choose to collect your order or parts thereof from us, we will let you know once each parcel is ready for collection. You authorise us to dispose of, or donate, the contents of parcels not collected within six months of such notification being sent.

Should you receive a delivery where the contents of the package do not match the items listed on the dispatch note included in the package, you agree to notify us without delay and we will not be liable for shortages not reported within 24 hours of you having received the package.

Customs Duties

Please note that if you are ordering from outside South Africa, customs duties may be payable in certain countries.

Delayed / cancelled orders

All orders will be dispatched within 7 – 10 days of receiving the order. Most orders are dispatched on time but unfortunately, unexpected delays can occur and we may not be able to dispatch items within the schedule provided.  Items can run out of stock or be discontinued without warning, and we may not be able to fulfil orders for that item.  We will do our best to keep you informed of any unexpected delays, stock shortages or discontinued items.

If we are not able to dispatch or deliver an item to you within the schedule provided, you may refuse a delivery, or if you do not want us to keep it on back order – cancel your order or return the parcel to us, and we shall refund you in full.

Agreement of sale / cancellations

An order is placed with us only after you have clicked on the [Place order] button.

Placing an item in your cart does not constitute an order and we cannot be held liable if the item is no longer available, or if the price has changed by the time the checkout process is completed. An agreement of sale comes into effect when either a credit card authorisation is received from the issuing bank, or a bank transfer is reflected on our bank statement. We reserve the right to cancel an order at any point in time without giving any reasons. In this case, we shall be liable to refund any money already paid in respect of that order.

Please note that our website will show an item as being available even if only one copy is available to purchase. If you order multiple copies of the same item, we may not be able to supply additional items at the same price, within the same time frame, or in some cases, at all. Please feel free to check availability with us prior to placing an order that includes multiple copies.

Should you wish to cancel all or part of an order, please send your cancellation request to Craftgallery@mweb.co.za . Please note, however, that we may not be able to cancel items from an order if they have already been dispatched.