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  Established in 1990
 
 Need help? +27 43 748 2419 

Delivery and shipping

The Craft Gallery offers courier delivery on checkout. This is our delivery choice due to the unpredictability of the postal service.

Please ensure that you provide us with a valid delivery address and choose the correct delivery address and delivery method during the checkout process.

Please contact us if you do not receive your parcel within the estimated delivery time provided and we will be happy to assist in locating it.

Irrespective of the delivery method you choose, we always take responsibility up to the point of delivery, i.e. if your parcel goes missing or the contents are damaged, we will replace the affected items at no cost to you.

You accept that in order for us to prove delivery of an order, or part thereof, we do not have to prove that you personally received the goods, but that any person at the delivery address specified on your order signed for the delivery.

In the case of depot collections, we need to prove that somebody, not necessarily you, collected the delivery from the depot. Unfortunately, proof-of-delivery records cannot be retained indefinitely and if a delivery has been dispatched by us and not reported missing by you within six months of us having dispatched it, the package will be deemed to have been delivered without us having to provide proof of delivery.

Should a delivery be returned to us as undeliverable, we will let you know and request that you to make arrangements to either have the parcel collected from us or re-delivered to you. You authorise us to dispose of, or donate, the contents of parcels not collected within six months of such request being made.

Should you choose to collect your order or parts thereof from us, we will let you know once each parcel is ready for collection. You authorise us to dispose of, or donate, the contents of parcels not collected within six months of such notification being sent.

Should you receive a delivery where the contents of the package do not match the items listed on the dispatch note included in the package, you agree to notify us without delay and we will not be liable for shortages not reported within 24 hours of you having received the package.

DELIVERIES WITHIN SOUTH AFRICA

Courier options include:

  1. Up to 2Kg - Aramex Store to Door
    R99.00 flat rate
    This will be delivered overnight, except on weekends
     
  2. Up to 5Kg - Postnet to Postnet
    R99.00 flat rate
    R25.00 extra for every additional Kg (or part thereof) up to 15Kg.
    Delivery within 2-3 days.
    An SMS will be sent to the client informing them that their parcel has arrived and the address of the Postnet  where the parcel may be collected from. 
    **When choosing this option please ensure we have your correct cellphone number**
     
  3. Over 2Kg - Posnet to Door Economy
    R270 for a 2Kg parcel + R20 per Kg (or part thereof) thereafter within Main Centres (Bloemfontein, Cape Town, Durban, East London, George, Johannesburg, Kimberley, Nelspruit, Pietermaritzburg, Polokwane, Port Elizabeth, Pretoria, Richards Bay, Rustenburg, Stellenbosch, Vaal Triangle)
    Delivery within 3-4 days
Please note:  Surcharges may appy when parcels are delivered to Govenment Buildings, Mines, Power Stations, Chain Stores, Plots and Farms, Hospitals, Townships and Trust Areas, Game Reserves, National Parks and Holiday Resorts.
 
Parcels are only delivered on weekdays.

 

INTERNATIONAL DELIVERIES

Courier options include:    

  1. Posnet Global Express to physical address.

 

Customs Duties

Please note that if you are ordering from outside South Africa, customs duties may be payable in certain countries.
 

Delayed / cancelled orders

All orders will be dispatched within 7 – 10 days of receiving the order. Most orders are dispatched on time but unfortunately, unexpected delays can occur and we may not be able to dispatch items within the schedule provided.  Items can run out of stock or be discontinued without warning, and we may not be able to fulfil orders for that item.  We will do our best to keep you informed of any unexpected delays, stock shortages or discontinued items.

If we are not able to dispatch or deliver an item to you within the schedule provided, you may refuse a delivery, or if you do not want us to keep it on back order - cancel your order or return the parcel to us, and we shall refund you in full.
 

Agreement of sale / cancellations

An order is placed with us only after you have clicked on the [Place order] button.

Placing an item in your cart does not constitute an order and we cannot be held liable if the item is no longer available, or if the price has changed by the time the checkout process is completed. An agreement of sale comes into effect when either a credit card authorisation is received from the issuing bank, or a bank transfer is reflected on our bank statement. We reserve the right to cancel an order at any point in time without giving any reasons. In this case, we shall be liable to refund any money already paid in respect of that order.

Please note that our website will show an item as being available even if only one copy is available to purchase. If you order multiple copies of the same item, we may not be able to supply additional items at the same price, within the same time frame, or in some cases, at all. Please feel free to check availability with us prior to placing an order that includes multiple copies.

Should you wish to cancel all or part of an order, please send your cancellation request to Craftgallery@mweb.co.za . Please note, however, that we may not be able to cancel items from an order if they have already been dispatched.

 

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